Position Description
GO Case Manager
DEPARTMENT: Workforce Development (WFD)
DIRECT SUPERVISOR: UYCA Program Manager
ACCOUNTABLE TO: Vice President, Workforce Development
FSLA: Exempt
Salary: 48K-52K Annually
DESCRIPTION OF ROLE:
The Growth Opportunity (GO) Case Manager will play a crucial role in supporting young adults aged 18-24 who face significant barriers to employment and career advancement. This position requires a compassionate and dedicated individual committed to helping young adults reach their full potential. The Case Manager will be responsible for facilitating Career Readiness training, building relationships with community partners and employers, managing a caseload of up to 100 young adults annually and contributing innovative ideas to enhance the program’s effectiveness.
ESSENTIAL DUTIES AND RESPONSIBILITES:
- Develop and facilitate career readiness training curricula.
- Conduct comprehensive intake interviews to assess participants’ needs, goals, strengths, and eligibility.
- Lead on-site and off-site special projects and training as requested by the Program Manager.
- Develop Individualized Career Plans (ICP) tailored to each participant’s goals.
- Manage Customer Relationship Management (CRM) databases (i.e. RiseKit, REO GPMS, etc.).
- Outsource industry leaders, community advocates, and employers to serve as guest speakers.
- Actively engage with community organizations and youth-serving agencies to identify potential participants.
- Build strong relationships with participants, teammates, student interns, and community partners.
- Maintain open and professional communication with participants, teammates, funding sources, employer partners, community partners, and direct supervisor.
- Maintain accurate records of participant attendance, paperwork, coursework, and other relevant documentation.
- Provide monthly programmatic reports outlining enrollment numbers, retention rates, placement numbers, and recommendations for program growth.
- Attend all Chicago Urban League (CUL) and Workforce Development (WFD) meetings and events, and participate in companywide and departmental planning and evaluation activities.
- Perform other duties as assigned by the Program Manager and/or CUL/WFD Leadership Team.
SUPERVISORY RESPONSIBILITIES:
- None.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving – Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem-solving situations. Uses reason even when dealing with emotional topics.
- Project Management – Develops project plans, coordinates projects, and communicates changes and progress. Completes projects on time and within budget. Manages project team activities effectively.
- Oral Communication – Speaks clearly and persuasively in both positive and negative situations. Listens and seeks clarification. Responds well to questions. Demonstrates strong group presentation skills and actively participates in meetings.
- Written Communication – Writes clearly and informatively. Edits work for spelling and grammar. Adjusts writing style to meet different needs. Presents numerical data effectively and interprets written information accurately.
- Teamwork – Balances team and individual responsibilities. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Contributes to a positive team environment. Prioritizes team success over individual interests. Builds morale and group commitment to goals and objectives. Supports others’ efforts to succeed.
- Ethics – Treats people with respect and keeps commitments. Inspires trust and works with integrity. Upholds organizational values and ethical standards.
- Organizational Support – Follows policies and procedures. Completes administrative tasks correctly and on time. Supports organizational goals and values. Positively contributes to the organization through external activities.
- Strategic Thinking – Develops strategies to achieve organizational goals. Understands the organization’s strengths and weaknesses. Analyzes market and competition. Identifies external threats and opportunities. Adapts strategy to changing conditions.
- Judgment – Displays willingness to make decisions. Exercises sound and accurate judgment. Supports and explains reasoning behind decisions. Involves appropriate people in the decision-making process. Makes timely decisions.
- Motivation – Sets and achieves challenging goals. Demonstrates persistence and overcomes obstacles. Measures self against standards of excellence. Takes calculated risks to accomplish objectives.
- Planning/Organizing – Prioritizes and plans work activities efficiently. Uses time effectively. Plans for additional resources. Sets goals and objectives. Organizes and schedules tasks for self and others. Develops realistic action plans.
- Professionalism – Approaches others tactfully and reacts well under pressure. Treats others with respect and consideration regardless of status or position. Takes responsibility for actions and follows through on commitments.
- Dependability – Follows instructions and responds to management direction. Takes responsibility for tasks and ensures completion.
EDUCATION AND PROFESSIONAL REQUIREMENTS:
- Bachelor’s Degree in Human Services, Counseling, Social Work, Psychology or Similar Field preferred
- 2-3 years of experience working with young adults ages 18-26 required
- 1-2 years of group facilitation experience required
- Experience in the area of: teaching, training and Workforce Development a plus
WORK ENVIRONMENT
This is a grant-funded, salaried position ending in February 2026. The position requires travel for on-site and off-site Career Readiness training. The Case Manager’s schedule may vary to accommodate program needs. Benefits and a 401K plan are included.
