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Training & Development Coordinator

Title: Training & Development Coordinator FLSA: Exempt
Department: Workforce Development



Develops and implements Success Strategies (Job Readiness) training programs for participants in keeping with the most current job trends and labor market needs to better serve participants in finding employment. The Training and Development Coordinator is responsible for managing, designing, developing, coordinating and conducting all training programs.


Training and Development

  • Provides comprehensive assessment of employment and training needs and barriers to employment. Assesses participant skills by interviewing, testing and other methods.
  • Ensures that all participants adhere to all WFD and CUL guidelines and regulations.
  • Facilitate 3, 5 and 10 days Success Strategies training and maintain all attendance logs and any other required documentation.
  • Develops and implement curriculum to provide a positive learning experience for WFD participants.
  • Conduct workshops for participant including Leadership, Digital Literacy, Resume, and Financial Literacy.
  • Maintains progress notes on participants and completes all necessary documentation and reports related to training activities.
  • May facilitate group processes including testing, workshops, orientations and job clubs.
  • Assist in the maintenance of the monthly calendar of program activities and workshops available to participants.
  • Participate in WFD staff meetings and planning and implementation of WFD events.
  • Maintains open and professional communication with participants, staff, families, funding sources, employers, and the business community.
  • Assist participants with resume and cover letter development.  Suggests resume formats and helps in determining how and where the participant sends his/her resume.
  • Is thoroughly familiar with electronic, print and other resources to help participants in making helpful career and job search suggestions
  • Provides weekly reports on customer service and outcomes in the appropriate management information systems.
  • Carries out special projects as requested by his/her supervisor or manager on or off site.
  • Completes required participant case records/documentation
  • Other duties as assigned, to ensure fulfillment of the goals of the Chicago Urban League.


 Bachelor’s degree in human services, social work/psychology, human resources or similar field.  Strong Communication skills.  2-3 years relevant work experience. Familiarity with the field of Workforce Development, serving populations with various skills and educational backgrounds.

 Necessary Skills, Knowledge and Abilities:

SKILLS are required to perform multiple tasks with a potential need to upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: applying and interpreting assessment instruments; operating standard office equipment including using pertinent software applications; and preparing and maintaining accurate records.

KNOWLEDGE is required to write documents following prescribed formats, and/or present information to others; and analyze situations to define issues and draw conclusions. Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: safe practices in work sites and other activities; correct English usage, grammar, spelling, punctuation and vocabulary; record keeping techniques; modern office practices and procedures; and pertinent federal/state labor laws and/or program requirements.

ABILITY is required to schedule a number of activities, meetings, and/or events; gather, collate, and/or classify data; and use job-related equipment. Flexibility is required to independently work with others in a wide variety of circumstances; work with data utilizing defined and similar processes; and operates equipment using standardized methods. Problem solving is required to identify issues and create action plans. Problem solving with data requires independent interpretation of guidelines. Specific ability-based competencies required to satisfactorily perform the functions of the job include: communicating with diverse groups; maintaining confidentiality; working as part of a team; and meeting deadlines and schedules.

Computers, Network Printers, Facsimile, Copier, Telephone

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.


Reports to

Director of Workforce Development