By submitting this form, you are consenting to receive marketing emails from: . You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Constant Contact


Quality Assurance Manager


DEPARTMENT:      Youth Services Center

SUPERVISOR:         Managing Director

 FLSA:                         Exempt

ROLE: With a process-driven approach, the individual in this position is responsible for providing compliance and auditing functions within the Youth Services Center. The ideal candidate will be knowledgeable of government and for-profit grant reporting functions. They will possess a deep and thorough understanding of quality assurance standards and have the ability to identify compliant and nonconformance processes through records and tracking systems.



  • Implement quality control procedures and identify quality control issues
  • Develop and monitor risk-management procedures
  • Review and audit internal databases and external databases provided by funder on a weekly basis
  • Create a file audit process to ensure file maintenance compliance
  • Effectively communicate findings and recommendations to Center’s leadership for improvements based on rational analysis of data
  • Train staff on the internal and external use of databases
  • Perform other duties/special projects as assigned.



  • Superb computer skills, including database management
  • Excellent analytical, problem-solving and decision-making skills



To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
  • Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities.
  • Strategic Thinking – Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
  • Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.


This position requires a bachelor’s degree in Business Administration, Human Resources, or a related field from an accredited college or university with at least one to three years of experience.