POSITION DESCRIPTION

Quality Assurance Manager

DEPARTMENT: Youth Services Center

SUPERVISOR: Managing Director

FLSA: Exempt

ROLE: With a process-driven approach, the individual in this position is responsible for providing compliance and auditing functions within the Youth Services Center. The ideal candidate will be knowledgeable of government and for-profit grant reporting functions. They will possess a deep and thorough understanding of quality assurance standards and have the ability to identify compliant and nonconformance processes through records and tracking systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Implement quality control procedures and identify quality control issues
Develop and monitor risk-management procedures
Review and audit internal databases and external databases provided by funder on a weekly basis
Create a file audit process to ensure file maintenance compliance
Effectively communicate findings and recommendations to Center’s leadership for improvements based on rational analysis of data
Train staff on the internal and external use of databases
Perform other duties/special projects as assigned.

REQUIRED SKILLS

Superb computer skills, including database management
Excellent analytical, problem-solving and decision-making skills

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities.
Strategic Thinking – Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

EDUCATION AND PROFESSIONAL REQUIREMENTS:

This position requires a bachelor’s degree in Business Administration, Human Resources, or a related field from an accredited college or university with at least one to three years of experience.

TO APPLY, SUBMIT COVER LETTER AND RESUME TO CAREERS@CHIUL.ORG