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Program Manager; Career Development

REPORTS TO:         Managing Director, Youth & Family Services

FLSA:                          Exempt

DEPARTMENT:      Youth Services Center


This position is primarily responsible for providing managerial support to the Managing Director with the ongoing development of the social services programs of Youth Services Center. The individual in this role is a part of a leadership team who will manage our career development portfolio. Our career development portfolio includes: career exploration (for middle school youth), Career Readiness and Development (for high school youth), EmpowerYouthACTION (school based leadership councils between the school and community police); iRegister (assist 17 year youth with getting registered to vote) and FOCUS on my FUTURE (career readiness professional presentations to youth).


  • Creates programs and strategies to further goals and mission of the Center.
  • Develops relationships with community-based, faith-based and social service organizations within the community to further collaborative initiatives.
  • Determines types and levels of services to be provided and standards by which delivery will be evaluated.
  • Monitors the overall successes of program and program participants.
  • Assists participants in addressing barriers that hinder their successes.
  • Provides continuous life coaching support to program participants.
  • Involved in the Center’s overall programming as a member of Youth Services leadership team.
  • Performs other duties/special projects as assigned.




To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
  • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
  • Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
  • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities.
  • Strategic Thinking – Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
  • Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Dependability – Follows instructions, responds to management direction;


Knowledge of federal, state, and local public social services programs and supporting legislation; operations of local government; budget preparation; principles and practices of performance measurement and process improvement; public relations, community needs, and resources; goals and objectives of employment and training programs; current developments in the fields of social services or other similar human services and their impact on the Department’s programs; and should be proficient in Microsoft Office Suite including Microsoft Word, Excel, PowerPoint, and Outlook.


This position requires a bachelor’s degree in Human Services, Education, Psychology or a related field from an accredited college or university, preferably a Master’s Degree.  At least five to seven years of significant and responsible program management in public social services or similar human services entity; or a combination of training, education, and experience is required.