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Information Technology Career Development Specialist


Title: Information Technology Career Development Specialist FLSA: Exempt
Department: Workforce Development

Primary Function


Under the direction of the Vice-President of Workforce Development, the Information Technology Career Specialist is the primary point of contact and support for targeted IT employers. This role requires traveling throughout Cook County to meet with IT business contacts to educate and promote the Urban Tech Jobs Program (UTJP) priorities which include industry sector strategies and IT credentialing. The person will be a critical part of a team developing and advising strategies to assure goals are met.


Duties and Responsibilities


Public Outreach 20% (8hrs wk)

  • Serve as primary point of contact and support for local businesses in the IT sector
  • Develop working relationships with employers, IT training schools, specialized IT networking groups, and representatives from other community-based organizations
  • Promote the activities of the Urban Tech Jobs Program (UTJP) to the business community, economic development organizations, educators, and the general public via a branded marketing campaign
  • Attend meetings, conferences, and seminars as requested

Economic Development/Workforce Development 35% (14 hrs wk)

  • Serve as the lead for the implementation of IT industry sector strategies
  • Confer with local business/industry management and training personnel individually and/or in groups to gain knowledge of workplace requirements
  • Contact current and new employers to develop an ongoing relationship and to secure job orders
  • Develop placement and retention strategies as a part of a team to address sector needs
  • Develop and broker solutions to identified issues through the networks of public and private partners
  • Develop 9 engaged IT sector employers and/or secure 15 positions each quarter (engaged means that the employer supplied a job order to be filled)
  • Ensure that 70% of the client caseload are placed in qualified jobs
  • Participate on local Chamber of Commerce and community IT Workforce Development Task Force/committees
  • Lead the planning and implementation of the annual Tech Awareness Week
  • Assist in the planning and implementation of the annual Citywide Job Fair
  • Assist in the planning and implementation of the annual Employer Appreciation Breakfast
  • Maintain up-to-date databases on IT placements and retentions, IT employer partners, IT business sponsors, and other special IT event contacts
  • Ensure 75% of the participant caseload obtain an Industry Recognized Credentials (IRCs)

Marketing/Sales 30% (12 hrs wk)

  • Represent and market Workforce Development services and programs
  • Secure employer partner/stakeholder feedback from each IT event via electronic survey tools
  • Assist in the drafting and editing of IT marketing and promotional materials
  • Establish a marketing/promotions time table for each IT event
  • Collaborate with External Affairs Department to ensure proper branding and to establish social, print, radio and T.V. media campaigns

Data Analysis/Reporting 10% (4 hrs wk)

  • Communicate trends and insights gleaned from public and private sector contacts regarding IT, business climate, and related issues to colleagues on a timely basis
  • Report to Director on placements, retentions, and new employer contacts each week
  • Compile other labor market related reports as needed

Administration/General 5% (2 hrs wk)

  • Secure Letters of Commitment from regional businesses, partner organization and workforce boards
  • Ensure Individual Employment Plans, Retention Forms, and employment documentation is properly completed and placed in files
  • Ensure contractual placement, credentialing, and retention benchmarks are met
  • Accept and perform other work as assigned


Perform other duties as assigned.


This position requires the individual to work closely with the Workforce Development staff and while taking direction from the Department Vice-President. He/she must possess great attention to detail and have strong organizational skills. This individual must understand, maintain, and uphold the mission and vision of the Chicago Urban League.

Knowledge and Skills

  • Bachelor’s degree in computer science, business administration or other related field or any combination of experience and training which provides the knowledge, skills and abilities.
  • Three years of experience in training and development, economic development, sales, marketing, recruitment, account management, employment services, project management, customer service, or combination of experience and training that provides the knowledge, skills and abilities.
  • Knowledge of IT business challenges and priorities.
  • Demonstrated ability to gather and assess data, identify patterns, and develop recommendations.
  • Proficient in Microsoft Excel, PowerPoint, Word, Outlook.
  • Demonstrated ability to effectively communicate in verbal and written forms to produce reports and make presentations.


  • Must have adequate transportation and insurance – travel is 30% of the job.
  • Must have a valid driver’s license and clear driving record.

Reports to

Vice President of Workforce Development