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Intake Coordinator


Title: Intake Coordinator FLSA: Exempt
Department: Workforce Development


Primary Function

Under the direction of the Vice-President of Workforce Development, the Intake Specialist helps the re-entry population become economically self-sufficient through intensive case management, job search assistance and retention. He/she would work closely with the Workforce Development staff.


Duties and Responsibilities


  • and implement strategies for reaching disadvantaged/low-income adults, disconnected youth and families.
  • Facilitate WFD Intake/Orientation and information sessions
  • Disseminate information to program staff and participants
  • Provide relevant information to participants regarding programs and services offered
  • Assist Community Organizer in coordinating interaction between the agency and partnering with service provider and also the community
  • Assist program and employment staff in providing additional follow up to participants and their families
  • Refer participants to other agencies to serve their specific needs
  • Maintain log of all Intake/Orientation visitors.
  • Helps participants access basic self-help services through effective use of the resource room
  • Assist participants with resume and cover letter development. Suggests resume formats and helps in determining how and where the participant sends his/her resume
  • Is thoroughly familiar with electronic, print and other resources to help participants in making helpful career and job search suggestions
  • Provides weekly reports on participant service and outcomes in the appropriate management information systems
  • Provides job search assistance
  • Carries out special projects as requested by his/her supervisor or manager on or off site
  • Completes required participant case records/documentation


Perform other duties as assigned.



This position requires the individual to work closely with the Workforce Development staff while taking direction from the Department executive. He/she must possess great attention to detail and have strong organizational skills. This individual must understand, maintain, and uphold the mission and vision of the Chicago Urban League.

Knowledge and Skills

  • Bachelor’s degree preferred with 5-7 years’ experience in workforce development.
  • Experience in any/all of the following: Supervision, teaching, training and development.
  • Excellent oral and written communication skills.
  • Ability to establish/maintain excellent community relations.
  • Proficient in Microsoft Office Suite.
  • Strong organization and time management skills.
  • The ability to work well under pressure in a fast-paced environment.
  • Must be able to work independently and collaboratively within a team environment.
  • Provide own transportation and adequate insurance.
  • Must maintain a valid driver’s license and clear driving record.

Reports to

Vice-President of Workforce Development